Track Alpha limitations and workarounds.
Support Centre
Get useful evidence without exposing audio.
Support starts with clear product language: export diagnostics, copy system information, report a bug or request a feature. Support bundles never include audio.
Next Best Action
Export diagnostics
Create useful support evidence without exposing audio.
How it works
Follow the same journey as the application.
Export redacted support bundles.
Review, send, ignore or retry crash evidence.
Describe the workflow and what should happen next.
Product Screens
Approved MixEngineer workspaces.
Known Issues
Tracked Alpha limitations.
- Live hardware tests require explicit environment flags.
- Cloud upload adapters are planned after controlled Alpha validation.
- Release manifest signing is tracked for the Beta hardening sprint.
Support Flow
Get help with useful evidence.
Include the workspace, what you expected, what happened and whether Undo or rollback was available.
Describe the show workflow, the next best action you expected and the outcome you needed.
Use Settings > Diagnostics > Export Report. Support bundles exclude audio, recordings and raw measurements unless you explicitly provide them.
Email support@mixengineer.app for Alpha support, access issues and diagnostics.
Send Feedback
Report bugs or request features.
Diagnostics bundles exclude audio and raw measurements by default. Email support@mixengineer.app if the form cannot reach the Alpha backend.